24/7/365 technical support with proactive monitoring and defined response times.
Standard installation takes 5-10 business days, depending on location. For urgent needs, we offer priority installation within 48 hours (additional fee).
Yes, upgrade is possible at any time without service interruption. Contact your Account Manager or open a ticket.
SLA defines guaranteed availability, maximum response time (MTTR), latency and packet loss parameters, as well as financial credits for non-compliance.
We offer a 30-day trial period for business customers where you can test the service without obligation. Contact us for details.
Our primary data center is in Skopje, with a backup location for DR solutions. Both locations are connected via dark fiber link with automatic failover.
Yes, we cover all major cities in North Macedonia, including Bitola, Prilep, Ohrid, Shtip, Tetovo, Kumanovo, and Veles. For precise coverage check, contact us.
Open a ticket for faster incident tracking, escalation, or a service request. Each ticket is stored with a subject, priority, and reply history.